Privacy Policy

Last updated: November 15, 2024

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Step Up Inc, 1635 Foxtrail Dr #307 Loveland, CO 80538.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Colorado, United States
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Step Up Disposals, accessible from stepupdisposals.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
Sharing of Personal Information:
We do not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. Mobile information will not be shared with or sold to third parties or affiliates for marketing and/or promotional purposes.
Opting Out of Text Messages:
You have the right to opt out of receiving text messages from Step Up Disposal at any time. To opt-out, you can reply “STOP” to any text message you receive from us.
Consent and Opt-In:
By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.

We may share Your personal information in the following situations:

For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By visiting this page on our website: https://stepupdisposals.com/contact-us/

An Austrian P.

1771603738

John F.

1764640222

Step Up is one of the best locally owned businesses I've ever dealt with. The owners and their team always go above and beyond to do whatever is in their means to help you out. This company has saved me numerous times when other competitors couldn't help or wouldn't help! I highly recommend Step Up Disposals for your local roll-off and trash pickup services if you live in and around the Loveland area!

Dan L

1760534890

Great decision to switch to Step Up Disposals! We recently switched from the "big" waste disposal company to Step Up and couldn't be happier. About 50% of the time, the old company delayed our pick-up 1 day or sometimes missed it altogether. Switching was super easy and the price is actually lower. The owner, Dina, called me directly to answer all my questions. This is a local (Loveland) company; a refreshing change from the huge corporation and impersonal switchboard operation of our former waste service.

Don S.

1752186368

I just set them up for my new business and they have great customer service. Has been very helpful

Hannah M.

1750436460

Great price, consistent service, no surprise fees.

Wendi

1747685295

100% a 5 star!!!

Todd S.

1746472705

Michele P.

1744236738

Great service and great prices.

Tim L.

1741727230

Absolutely, the best always on time communicates well always does a great job! Thank you so much.We will definitely keep using you.

Fay S.

1741046580

Loretta F.

1736193656

Gresr service

Nicole P.

1735662187

We have been using Step Up for about a year. The service is great, drivers and staff are friendly. We switched from Republic and will never go back.

Cindy R.

1732612791

Our HOA switched to Step Up just about a year ago. The transition was made very easily. The service and pricing has been top notch. We’ve had zero complaints about their service from the homeowners. Would highly recommend.

1722445435

I'm sticking with Step-Up even though the City of Fort Collins thought it would be a good idea to contract with Republic, who is of course majority-owned by BlackRock, Vanguard, and State Street, and start charging an extortion fee of $11.10 if you opt-out of service with them. If you're against big corporations and you didn't opt out you're kind of a hypocrite. If you average it throughout the year, even with the extortion fee, I'm still saving $4 per month by using Step-Up and I get to actually speak with a real person on the phone, I get a trash service that doesn't leave my bins tipped over after they spill half the debris on the roadway, billing is a breeze, and I'm not sending money out-of-state into the pockets of billionaires. If you "support local business" then use a local service. If you continue with Republic don't be surprised when your service starts to become subpar, which it already was, which is why no one used them until they bought out Gallegos and paid off local politicians to mandate their service. Shame on Colorado Legislators for passing such a ridiculous law, shame on the Fort Collins Commissioners and Council members for enforcing it, and props to Step-Up for offering great service at a cheaper price. You can save another $33.30 by waiting until 11:59pm on September 30th to opt-out, if not they'll start billing you right away.

Erika G.

1719630534

Fantastic prices and trash service! Highly recommend them!

Dallas S.

1717190676

Awesome people awesome service!

1716183381

Starting service was easy and seamless. I received my containers within a day and service information and a calendar with the collection dates via email. They haven't missed a day. When I first started using the service, I emailed their office with a question. Beth responded to me within a few hours. I recently had a question, and again, my question was answered within a few hours. Their collection service is fantastic, and the cost is less, even with recycling, a service we were unable to get before. Contacting our old trash service was an exercise in futility. Step Up Disposals is just a great company to work with. And a local company. I think I've covered everything, but if I haven't, whatever the question, the answer is the same: great company.

Robert V.

1708019280

Good prices, no contracts that trap you forever, great service ! If you have an option to have STEP UP DISPOSALS service your business or residence and you are still with WM or Republic - you are loosing a lot.

C S.

1689382058

Step Up is a wonderful company. They delivered my cans when they said they would and always on time picking up trash and recycle. The communication is outstanding! They send email updates and let you know what's going on with your account. If I email them with a question they email me right back. If I call they actually pick up the phone! I would recommend them to everyone! I am new to Colorado and was overwhelmed with the choices to pick a waste disposal company. I did my research and picked the one with the best reviews....Step Up! I hope my review helps someone else make the right decision.

greg B.

1686947714

Very good experience and I will definitely use again when needed and recommend to friends and family

Amanda F.

1685482950

We have used Jeff and his team for a couple years now and they have been amazing! They are very honest, kind, and do a great service! We have used all the services they provide and we can count on them! I would highly recommend them.

Mandie D.

1681487954

Great friendly customer service! Fast delivery and pick up! Clean dumpster! Great value! Perfect size! Got the job done! Would recommend them to anyone I know!

Dale M.

1680839447

Wow !! What a great company to work with, Super customer service and Very responsive to my needs, They dropped off the dumpsters (3) when they said they would and picked them when I needed them to be removed. Customer Service is alive and well at this company.

Brandyn D.

1676600650

I generally don’t ever have enough trash to fill the bin up so I never put it out or I forget and they always run up the drive way to check if it needs to be emptied. Great bang for you buck and a company that really gives good customer service. Especially if you’re use to the other trash services around northern Colorado. Would highly recommend this company.

M G.

1672250654

Step Up Disposal is the best. We were customers of Waste Management for over a decade and are so happy we switched to Step Up. They're a much more affordable option and their customer service is top notch. Today I saw their driver in our neighborhood stop in front of a house that had forgotten to bring the bins to the end of the driveway. The driver got out, rolled the bins down to the road and then got back in the truck to collect the garbage. They really care about customer service!

Ryan S.

1670601027

Bob P.

1670008899

I am already a customer of this awesome company. This week I forgot to set my trash can out to the street but it was outside next to my garage. The driver, knowing I was a customer, got out of his truck, and took my trash out to the street. This company understands Customer Service.

Josh P.

1670000223

These guys are awesome!!!They go above and beyond and even picked up our dumpster stuff on a different non-scheduled day to keep our trash from blowing all over the place. 5 stars all the way!

Rachel G.

1668628619

We we're very very happy with the service provided us Monday November 14th in the Ross Estates. Who ever the driver was you are totally awesome!!! Thank you!

David L.

1665340064

1664157008

When my trash service that I have used since 1998 sent their most recent invoice there was a huge price increase! I have noticed that many households in my neighborhood have switched to Step Up. So I visited with a few of them and heard only wonderful comments. Don’t get stuck with an expensive or unreliable waste management company. It’s crucial to evaluate reviews and ask questions before settling on a service. The best service should happily answer questions and offer total transparency to help put your mind at ease. Step Up Disposals absolutely did this for me. Thank you Beth and Jeff for making my transition so so painless! In addition I feel so much better supporting a local business! Sharon Boney

Brian K.

1662676239

Several people in my neighborhood have Step Up Disposals for their trash collection service. The drivers seem very courteous and efficient in their routes.

Jeff

1661556338

Great. Got a person right away when I called. I’ve used several other companies for roll off services, not any more. Great costumer service! Showed up on time and called me to make sure scheduled pick up day still worked. Excellent!

Roberta L.

1653054424

Victoria B.

1651256888

They went out of their way to get a dumpster to our remote house. That dumpster was invaluable so we really appreciate their extra effort.

Braden G.

1649425156

Recommended by a neighbor. We recently switched to Step Up and they have been amazing. Dumpster rental was a competitive rate, they let us decide placement, pick up was clean. They are extremely responsive and friendly. Their trash and recycle rates are competitive. We have just started using them and have had some questions that were answered promptly and professionally. Highly recommend over the last big corporation we were using.

Pat H.

1648834608

We have used another local residential disposal company for almost 20 years, but once it got bought out by a corporation it seemed that all the personal service was dropped. They stopped coming up on snowy days so we'd lose a week of service, and sometimes they just didn't show up at all. We switched to Step Up about 2 months ago and have been super pleased with their service and communications. This week there were gusty winds, and when the guys drove up to our can they saw that it had blown over and that some of the trash had blown out into the grass. They were so kind and cleaned up the loose trash for us - that was going above and beyond! We're so pleased to have a local, dependable and professional company to be able to use again for our disposal needs.

Jacob S.

1648231476

Easy and efficient!

Jodi C.

1647150667

I absolutely love the fact when I call the number provided I instantly get a kind friendly human being ti talk to. Unlike our last dumpster service you had to push 200 numbers to more then likely get sent to voice mail. Which was normally never returned till the week after. The owner personally dropped our dumpster off. He was so kind and apologized about not getting it up into our drive way all the way (we live in the mountains and the mud is awful this time of year) and ensured he'd be back to fix it. Prices are seriously amazing as well. We also received lids with our dumpster and were not charged an extra fee! 1000/10 recommend!

J C

1644610210

The company I am an office manager for has used Step Up for Roll Offs multiple times and has never had any issues. I am currently using them for a 20 yard roll off at my own home and greatly appreciate the responsiveness of the office staff, simplicity of setting up and paying for the service, and automated reminders for drop off. The driver placed the roll off exactly where I needed it and was very sweet to my kids, waving at them and even responding when they shouted excitedly at him. I would 100% reccomend this company. Bonus points for being locally owner and operated!